Shipping policy

THE HIDDEN BAZAAR

SHIPPING & DELIVERY POLICY

Last Updated: September 2026

Thank you for shopping The Hidden Bazaar. Many of the objects we sell are natural, fragile, heavy, unusual, one-of-a-kind, or impossible to replace. We take additional care when preparing these items for their journey to you.

This Shipping & Delivery Policy applies to orders placed through The Hidden Bazaar website unless a product listing, invoice, or written agreement expressly states otherwise.

1. ORDER PROCESSING

Orders fulfilled directly from The Hidden Bazaar are generally prepared for shipment within 1–3 business days after payment has been successfully processed.

Business days are Monday through Friday, excluding federal holidays and days on which the carrier is unavailable.

Orders involving:

Large or unusually heavy specimens
Fragile minerals or fossils
Oversized merchandise
Multiple-item shipments
Custom packaging
Special orders
Made-to-order goods
Lapidary work
Custom jewelry work

may require additional preparation time.

If we reasonably expect that an order will require substantially longer than the shipping timeframe communicated at purchase, we will contact the customer as required by applicable law.

2. OUR PRIMARY SHIPPING METHOD

USPS PRIORITY MAIL

Most merchandise that is physically stocked and shipped directly from our primary Hidden Bazaar location will be sent using USPS Priority Mail®.

Priority Mail generally provides:

USPS tracking
Approximately 2–3 business day carrier delivery estimates for many domestic destinations
Delivery throughout the United States
Appropriate options for many of the minerals, stones, jewelry pieces, treasures and other objects we sell

Carrier transit times begin after the package has been accepted by USPS.

A shipping estimate is not the same as a guaranteed delivery date.

Weather, natural disasters, transportation disruptions, holidays, peak shipping periods, incorrect addresses and circumstances outside The Hidden Bazaar's control may affect delivery.

3. OTHER HIDDEN BAZAAR WAREHOUSES & FULFILLMENT LOCATIONS

The Hidden Bazaar may fulfill merchandise from multiple warehouses, fulfillment locations, artisans, distribution centers, or inventory partners.

Orders shipped from locations other than our primary store may use:

Different carriers
Different shipping services
Different processing times
Different packaging methods
Different points of origin
Different tracking systems

For example, while an item shipped directly from our physical store may travel by USPS Priority Mail, merchandise shipped from another Hidden Bazaar warehouse or fulfillment location may be sent through USPS, UPS, FedEx, another parcel carrier, freight service, or another appropriate delivery provider.

The shipping method used by another Hidden Bazaar warehouse may therefore differ from the shipping method used by our primary physical location.

Carrier selection is based on factors such as product type, size, weight, destination, warehouse location, shipping availability and safe transportation requirements.

4. ORDERS MAY ARRIVE IN MULTIPLE SHIPMENTS

Because The Hidden Bazaar operates through multiple inventory and fulfillment locations, a single order may be divided into more than one shipment.

This means items purchased together may:

Ship from different warehouses
Leave on different days
Use different carriers
Have separate tracking numbers
Arrive on different dates

Receiving one package does not necessarily mean that the entire order has been delivered.

Where available, customers will receive tracking information for each separate shipment.

There is generally no additional charge solely because The Hidden Bazaar determines that an order should be divided between multiple fulfillment locations unless otherwise disclosed during checkout.

5. SHIPPING METHODS

The Hidden Bazaar reserves the right to select an appropriate shipping carrier or service for each order.

Depending on the item and fulfillment location, shipping may include:

USPS Priority Mail
USPS Ground Advantage
USPS Priority Mail Express
UPS
FedEx
Freight service
Specialty transportation
Another suitable delivery provider

Carrier selection may depend upon:

Package size
Package weight
Destination
Product category
Fragility
Value
Warehouse location
Carrier restrictions
Delivery speed
Shipping availability

The carrier or service shown on a shipping confirmation may differ from the service commonly used at our physical store.

6. MULTIPLE SHIPMENTS FOR SAFETY

We may also divide an order into separate parcels when doing so provides safer or more practical transportation.

For example, we may avoid packing a heavy mineral specimen in the same parcel as:

Jewelry
Singing bowls
Glass
Tea
Body-care products
Décor
Fragile artifacts
Other easily damaged merchandise

Protecting the merchandise may take priority over consolidating an entire order into one box.

7. PACKAGING NATURAL SPECIMENS & FRAGILE GOODS

Minerals, crystals, fossils, stones, artifacts and other fragile merchandise may require specialized packaging.

Depending upon the item and warehouse, packaging may include:

Protective wrapping
Cushioning
Double boxing
Reinforced cartons
Void fill
Corner protection
Custom supports
Other appropriate protective materials

Natural mineral specimens may contain delicate crystals, matrix, blades, terminations, fractures, druzy surfaces or other vulnerable features.

Our goal is to give each object the best reasonable chance of completing its journey safely.

8. SHIPPING CHARGES

Shipping charges displayed during checkout are calculated or assigned based on factors that may include:

Shipment destination
Package weight
Package dimensions
Number of items
Warehouse location
Carrier
Shipping service
Product category
Special handling requirements

Certain products may qualify for free or promotional shipping when expressly stated.

Shipping promotions may be changed or discontinued at any time unless otherwise required by the terms of a particular promotion.

9. TRACKING INFORMATION

When tracking is available, customers will receive tracking information using the email address, telephone number or customer account associated with the order.

Orders fulfilled from multiple warehouses may generate multiple tracking numbers.

Tracking information may take time to become active after a shipping label is generated.

A notification stating that a label has been created does not necessarily mean the carrier has physically received the package.

Carrier tracking information becomes the primary source for transit updates after carrier acceptance.

10. ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review:

Recipient name
Street address
Apartment, unit or suite number
City
State
ZIP or postal code
Country

before completing checkout.

If you discover an address error, contact The Hidden Bazaar immediately.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered the fulfillment process.

This is especially important for orders being fulfilled from another warehouse, as fulfillment may begin quickly after the order is placed.

Customers may be responsible for additional shipping charges resulting from an incorrect or incomplete address to the extent permitted by law.

11. RETURNED-TO-SENDER PACKAGES

If a package is returned because of:

An incorrect address
An incomplete address
Failure to claim the shipment
Refused delivery
Failed delivery attempts
Another customer-related delivery issue

we will review the order after the merchandise is returned.

Additional postage may be required before merchandise is shipped again.

Original shipping charges may be non-refundable except where otherwise required by applicable law.

12. DELIVERY CONFIRMATION

Customers should monitor carrier tracking information and arrange for packages to be received promptly.

For valuable, heavy or one-of-a-kind merchandise, The Hidden Bazaar or the fulfilling warehouse may require:

Adult signature or signature confirmation upon delivery.

We may add signature confirmation or additional carrier protection when reasonably appropriate for the merchandise.

13. LOST OR MISSING SHIPMENTS

If tracking has not updated for an unusual period or a shipment appears to have been lost in transit, please contact The Hidden Bazaar.

We may:

Review tracking history
Contact the fulfilling warehouse
Contact the carrier
Initiate a missing-mail or package inquiry
File an insurance or carrier claim when applicable
Request additional information from the customer

Customers agree to reasonably cooperate with carrier investigations involving missing shipments.

Any refund, replacement or other resolution will depend upon the circumstances, product availability, carrier findings and applicable law.

Because many Hidden Bazaar objects are one-of-a-kind, an identical replacement may not be possible.

14. PACKAGES MARKED DELIVERED

If carrier tracking indicates that a package was delivered but you cannot locate it, customers should first:

Verify the shipping address on the order.
Check all entrances and delivery areas.
Ask household members or neighbors who may have accepted the shipment.
Check with an apartment office, mailroom, property manager or reception desk when applicable.
Contact the carrier for delivery details.

Then contact The Hidden Bazaar if assistance is still needed.

A carrier's delivered scan will be considered as part of any investigation, but nothing in this provision eliminates rights or remedies that cannot legally be waived.

15. SHIPPING DAMAGE

PLEASE INSPECT YOUR PACKAGE PROMPTLY AFTER DELIVERY.

If merchandise appears to have been damaged during transportation, contact The Hidden Bazaar promptly.

Please retain:

The merchandise
Original shipping carton
Interior packaging
Labels
Protective materials

We may request photographs showing:

The complete item
The damaged area
The exterior shipping box
The shipping label
Interior packing materials
Any visible impact or crushing to the carton

Do not discard packaging until we confirm that it is no longer needed.

Carrier claims may require inspection or photographic evidence.

16. NATURAL CHARACTERISTICS ARE NOT SHIPPING DAMAGE

Minerals, stones, fossils and natural specimens may contain:

Natural fractures
Fissures
Matrix
Cavities
Pits
Inclusions
Weathering
Cleavage
Uneven surfaces
Natural chips
Color variation
Other naturally occurring characteristics

A natural characteristic that existed before shipment is not considered shipping damage merely because it becomes noticeable after delivery.

Whenever practical, photographs and inventory records may be used to distinguish existing natural characteristics from transportation damage.

17. FINAL-SALE MERCHANDISE

Our shipping policy does not alter The Hidden Bazaar's separate Final Sale, Natural Materials & Lapidary Services Policy.

Minerals, crystals, rocks, stones, fossils, specimens, rough material, slabs, treasures, artifacts, curiosities and certain one-of-a-kind goods are generally sold as final sale.

However, final-sale status does not eliminate any customer remedy that cannot legally be waived, including applicable rights involving merchandise that is not shipped, materially incorrect merchandise, or other circumstances governed by applicable consumer-protection law.

18. LAPIDARY ORDERS

Orders involving lapidary work are not subject to our normal merchandise processing timeframe.

Examples include:

Cutting
Slabbing
Polishing
Cabochon work
Drilling
Shaping
Restoration
Other custom stone work

Shipping occurs after the authorized work has been completed and the material is ready to leave the workshop.

Estimated completion times for lapidary services are separate from carrier transit times.

19. LOCAL PICKUP

When local pickup is offered at checkout, customers may elect to collect qualifying orders directly from The Hidden Bazaar.

Customers should wait until they receive confirmation that the order is ready before arriving for pickup.

Photo identification or order confirmation may be required.

Pickup availability, hours and instructions may vary.

20. INTERNATIONAL SHIPPING

The Hidden Bazaar may offer international shipping for eligible merchandise and destinations.

International orders may be fulfilled from different warehouses depending upon product availability and destination.

International customers are responsible for any applicable:

Customs duties
Import taxes
VAT
Brokerage fees
Customs processing fees
Other governmental charges

unless checkout expressly states that such charges have already been collected.

International shipments may experience customs delays outside the control of The Hidden Bazaar.

Certain minerals, natural materials, foods, teas, herbs, botanical products, artifacts or other goods may be restricted from import into particular jurisdictions.

We reserve the right to cancel an international order when we reasonably determine that the merchandise cannot lawfully or practically be shipped to the requested destination.

Any required refund will be processed in accordance with applicable law.

21. SHIPPING DELAYS

If The Hidden Bazaar cannot ship an online order within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law.

Where required, the customer will be offered the opportunity to:

Accept the revised shipment timing

Cancel the affected merchandise and receive the required refund.

22. CARRIER DELAYS AFTER SHIPMENT

Once a parcel has been transferred to the shipping carrier, transportation is performed by that carrier.

The Hidden Bazaar cannot control weather, transportation interruptions, carrier network delays, customs delays or other events occurring after carrier acceptance.

We will nevertheless make reasonable efforts to assist customers when a shipment encounters an unusual delivery problem.

23. ORDER CANCELLATIONS

Cancellation is not guaranteed once fulfillment, custom preparation or shipment has begun.

Because some orders are transmitted to other Hidden Bazaar warehouses or fulfillment locations shortly after purchase, cancellation may no longer be possible even if a shipping notification has not yet been issued.

Lapidary and custom-service orders are subject to the separate cancellation provisions contained in our Final Sale & Lapidary Services Policy.

Nothing in this provision limits a cancellation right that applicable law requires us to provide.

24. CONTACTING THE HIDDEN BAZAAR

Questions involving an order, shipment, delivery problem or damaged parcel should be submitted through The Hidden Bazaar Contact page.

Please include the applicable order number whenever possible.

SHIPPING AT A GLANCE

Items shipped directly from our primary physical store:
Typically USPS Priority Mail®

Other Hidden Bazaar warehouses:
Shipping carrier and service may vary

Typical store processing:
1–3 business days for regularly stocked merchandise

USPS Priority Mail estimate:
Approximately 2–3 business days after carrier acceptance

Multiple warehouses:
Your order may arrive in separate packages on different days

Tracking:
Provided when available; multiple tracking numbers may be issued

Fragile and valuable orders:
May receive additional packaging, insurance or signature requirements

Natural specimens:
Packed with additional care due to their unique and fragile characteristics

THE HIDDEN BAZAAR

From our Bazaar, our workshops, and our warehouses to your door.

Nothing contained in this Shipping Policy is intended to waive any consumer protection or other legal right that cannot lawfully be waived.